Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. There are 10 types of people: those who. 0. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Home Phone. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 168. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Old Virgin Media box and poor signal. Virgin supplies Broadband using DOCSIS technology. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. You need a Virgin Media wall socket to connect to their broadband services. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Re: My house wall socket that cannot fit to VM hub. virgin media internal wall box. Virgin Media;. AnthonyRaw1986. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Now to my Issue: I opted for the self-installation ki. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Don’t plug the power cable into a plug socket yet. I cannot find a Virgin wall socket within my flat. I don't even know what to do with it either. YNAB enthusiast and extreme coupon-er. We're here to help. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. If you're happy for us to get this booked. Re: Wall socket. Re: No virgin media wall socket. Sign in . Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. 1 ACCEPTED SOLUTION. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Screwless Faceplate. Account - Cable. I don't have a Virgin wall socket. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 9. Options. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. That is a Virgin telephone socket. Thanks for your reply. The Openreach sockets do not work for Virgin Media. The cable on the right looks like is for a Freeview TV antenna. QuickStart, set up and connections. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. I just found a box in the closet which has a cable indicated as CABELCON 4. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. New to the UK and just moved into our first home here. I don't longer work there. in Networking and WiFi Sunday; No Virgin Media Wall socket . I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Getting Connected with Virgin Media is easy when you have a wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Luckily, most newer computers have. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. The one thats on the bottom is the one you need for Virgin. The box and cables may have been removed by the previous occupiers. Plug the cables into the hub. Don’t plug the power cable into a wall socket just yet. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. That is the correct fitting, it should push on unless its too loose inside the large housing. Broadband. No wall socket to connect. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. )In this video, I am showing the sta. Hi mariz2198, thanks for posting and welcome to our community. Tudor. I am happy to help with this. Discounts, coupons and cashback: 2019 =. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Switched On Families. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. See where this Helpful Answer was posted. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Back a step. The pre-install team number is 0800 052 1734. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I've just received my virgin broadband kit, with self set up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. But I have no Virgin Media Wall socket - 4942192 - 2. Tudor. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. #2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I'm a Very Insightful Person, I'm here to share knowledge. When plugged into either cable the hub just - 5440321. Chatter and natter. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The existing cables will be screw-on (11 mm spanner or pliers required). Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I would love to help you get your service installed. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Could an engineer be arranged to install please as my account is due to go live today. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Hi there. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. See the section. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Virgin Media;. Discounts, coupons and cashback: 2019 = £1,443. Sign in . Second, you'll likely need a manned installation for your VM services. Networking and WiFi. Get the Hub ready by connecting the wires. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Networking and WiFi. Options. One of them was Telewest. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Call the pre-installation and delivery team on 0800 052 1734 explain. . Whichever is the most suitable. I am going to cancel. Subscribe to RSS Feed; Mark Topic as New. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. It allows your computer to send information along your network. I think there’s something missing to the Virgin Media wall socket in my flat. No wall socket found! on 25-11-2022 12:10. You need a small spanner to remove this, then push the provided connector over the exposed end. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Forum; Apps. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 63K; 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I would love to help you get your service installed. Virgin supplies Broadband using DOCSIS technology. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Up to 3 WiFi Pods if needed. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Good luck . Getting Connected with Virgin Media is easy when you have a wall socket. Save £105. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. From there it is going into the white distribution amplifier. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The internal box should be oblong, square one are for phone. When you place your order, we'll let you know. I don't longer work there. 2. I have received my quick start-up kit. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. on 20-08-2022 22:47. All the wall sockets I can see are for BT. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Available with M50 broadband or faster. on 14-09-2022 12:00. You have at least tested the ringing capacitor issue in the diagnostic process. But I have no Virgin Media Wall socket in my - 5383603. My Virgin Media App. But the wall socket, I cannot attach the wall socket with Isolator Cable. There’s even no BT wall socket. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. It is likely you will be waiting a few days. Aug 8, 2019. The top “capped” one is marked FM & has been disused since cable went digital. It seems that I need an electrian to install a wall socket. The connector with the yellow label looks like your VM connection, the other two look like satellite. The metal box in photo 3 looks like a likely contender. We have the quickstart pack but sadly cannot get broadband set up and working. . V6. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. No vm wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Virgin Media Community. Connect the Hub’s power cable with the blue tab. I need a wall socket on 02-08-2022 17:40. Can anyone help? - 5374447. Hi there. Stay safe online. • Plug the power supply into a mains socket. . There would be a £25 non fault call out charge (it used to be £99) to do the work you require. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. A network adapter – you’ll need this for every computer you want to connect. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. I assumed - 5381512. provided, I shall give them a call tomorrow. At least 30Mbps download speeds in every room or £100 one-off credit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi , I received the hub 3 virgin media broadband. Gradually increase the force until the. 0 Kudos Reply. . I am so sorry to hear that you seem to be missing a wall socket in the home. No Virgin Media wall socket on 16-10-2022 22:48. Subscribe to RSS Feed; Mark Topic as New;. Admittedly these will make more sense if you already have a basic. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Options. If digging / drilling / new external & internal cables are required the. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. . Well I can't seem to find anything like that and the closest thing I can find is a. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. . Tudor. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Subscribe to RSS Feed; Mark Topic as New;. Look for an omnibox on the outside of your property and try and trace the cable. Please help - 5208212. 30-01-2023 13:36 - edited 30-01-2023 13:51. Turn on and start the hub. Vonage 2nd line. I don't have a virgin media wall socket and this is stressing me out. Discover how Virgin Media services are installed. You need to go outside and locate the brown or grey omnibox on the wall. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. TiVo. If no. Discover how Virgin Media services are installed. So I’ve tried inserting it to the socket below it instead but it’s not working. . Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Failing this. Thanks for posting, welcome both to the community and also Virgin Media. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Virgin Media Wall Socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. There should be a screw F socket on the bottom where the cable is now just pushed onto. Delivery 7 days a week. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Re: I need a Virgin Media Wall Socket. . 24 Inc Vat. Manage Your Account. Tudor. 4. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Some of the cables hanging out the wall were cut off after the house improvements. Don’t plug the power cable into a plug socket yet. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi, Iv just received my new broadband. Pop them out and see. I don't work for Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. My previous sky microfilter attached here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You should see a welcome screen, then the Virgin Media start up screen. I have been given other details for the account such as the account number/area code and. If no. There should be a wall mounted box somewhere inside that has an F socket on it. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Thank you for the tel no. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Broadband. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Only now have I realised - 5272490. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Most QuickStart kits have just 6 cables, connectors and powerlines to. These are the parts I could find, they were screwed into the end on the coaxial cable. Went outside and there appears to be nothing on the other side (maybe removed). many thanks. Step 4. Re: Wall socket. The metal box in photo 3 looks like a likely contender. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. 4 weeks ago. • Scroll to the HDMI port you connected the cable to. No vm wall socket. Phone. on 27-01-2023 17:22. This is usually a plastic wall box that. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Turn on your TV and get connected. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If you look into the back of your Hub, you'll see a port named. 1. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Tudor. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Second, you'll likely need a manned installation for your VM services. Some older sockets may have NTL or Telewest written on them. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. £8p/m extra or included with Gig1 or Volt. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I’ve just received my quick start package. (I did this video to help/guide new engineer as I did not find any for my self when I started. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. on 25-09-2022 15:41. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. But I have no Virgin Media Wall socket in my house. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The cable could be hidden within, or behind, furniture. The Openreach sockets do not work for Virgin Media. Connect the Hub’s power cable with the blue tab. Can you help? Many Thanks. Stream from Virgin Media. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. And on the back of the box. Not had any success calling. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Back a step. Post a photo of the "wrong" socket please. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. We have a virgin media wall. 3. Awful first impressions of Virgin Media. Broadband only; Fibre broadband; Switch broadband; Gigabit. 52. I have received my quick start-up kit. Explain what needs to be done and book an engineer visit. Stream from Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. Had my kit sent to a home we’ve just moved into. 4 weeks ago. Tudor. Call the Pre-installation and delivery team on 0800 052 1734. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. on 01-12-2022 11:22. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Provides a range of audio and video signal connections. 3 weeks ago. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. All the wall sockets I can see are for BT. cable from wall. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. - 5250024 Re: No Wall Socket for Quickstart. It’s not guaranteed it will work in your home. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Tuning in. on 03-08-2020 18:05. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I am going to send you a private message. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. The wall socket has a thick plug bit. Customer since 1993. Mobile Your Account.